Return Policy
Last updated: September 01, 2026
We want you and your dog to be happy with every order. If something's not right, here's how returns work.
Return Window
You can request a return within 7 days of receiving your order.
Before You Return — Talk to Us First
Before initiating a return, we'd genuinely appreciate you reaching out to our support team first at hello@thepetsylife.com. Most sizing, fit, or product issues can be sorted out quickly without you having to go through the return process at all and if a return truly is the best option, we'll guide you through it.
Return Conditions
For a return to be accepted by our delivery partner at pickup, the product must be:
- Unused and undamaged — no signs of wear, chewing, scratches, or alterations
- In its original packaging, with all tags intact
- Accompanied by the original invoice/order confirmation
If the product shows any damage or visible use at the time of pickup, our delivery partner will not be able to accept the return, and the item will be sent back to you.
How to Initiate a Return
- Contact our support team at hello@thepetsylife.com with your order number and reason for return.
- Once approved, we'll schedule a pickup with our delivery partner.
- Have the product ready in its original packaging for inspection at pickup.
Refunds
Once we receive and inspect the returned product, we'll process your refund to the original payment method within 14 business days.
Non-Returnable Situations
- Products damaged due to normal wear, chewing, or misuse after delivery
- Returns requested after the 7-day window
- Products without original packaging or tags
Questions?
We're here to help before, during, and after your order. Reach out anytime:
📧 hello@thepetsylife.com