Privacy Policy
Last updated: September 01, 2026
At thePetsyLife, we know you're trusting us with more than just your order — you're trusting us with your dog's daily walks. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.
1. Information We Collect
When you shop with us, we may collect:
- Contact details — name, email address, phone number, shipping and billing address
- Order information — products purchased, order history, payment confirmation (we do not store your card or UPI details — these are processed securely by our payment gateway)
- Account information — if you create an account, your login details and saved preferences
- Communication data — messages you send us via email, WhatsApp, Instagram, or our contact form
- Technical data — IP address, browser type, device information, and cookies (see Section 3)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and customer support responses
- Improve our products, website, and shopping experience
- Send you offers, restock alerts, or new product updates — only if you've opted in
- Prevent fraud and keep our store secure
- Meet legal and tax obligations
We do not sell your personal information to third parties. Ever.
3. Cookies
Our website uses cookies to remember your cart, understand how you browse, and show you relevant content. You can disable cookies in your browser settings, though some parts of the site (like checkout) may not work properly without them.
4. Sharing Your Information
We only share your information with:
- Payment processors (e.g. Razorpay/PayU/Shopify Payments) to complete transactions securely
- Shipping and logistics partners to deliver your order
- Service providers who help us run the store (e.g. Shopify, email/SMS marketing tools)
- Legal authorities, only if required by law
Each of these partners is bound to handle your data responsibly and only for the purpose we've shared it for.
5. Data Security
We use industry-standard security measures to protect your information, including secure (SSL-encrypted) checkout. That said, no online system is 100% risk-free, and we encourage you to use a strong password and keep your account details private.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal recordkeeping requirements, like invoices)
- Opt out of marketing emails/messages at any time (unsubscribe link in every email, or just tell us)
To exercise any of these rights, reach out to us at hello@thepetsylife.com.
7. Children's Privacy
thePetsyLife is not intended for children under 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this policy occasionally as our practices or the law changes. The "Last updated" date at the top will always reflect the latest version. Continued use of our website means you accept the current policy.
9. Contact Us
Questions about this policy or how we handle your data? Reach out:
📧 hello@thepetsylife.om